COVID-19 Updates

Updated September 8, 2020

The Kansas City Zoo’s top priority is the safety of our guests, staff, and animals.  As a precautionary measure against the spread of COVID-19, the Kansas City Zoo is requiring Zoo guests to wear protective face masks in areas where social distancing may not be feasible. This includes all indoor areas (including restrooms), rides, and the bridge to Africa and West Africa. Masks are required for guests 5 and up and strongly recommended for ages 2-4 with close adult supervision. Guests with disabilities or medical conditions that do not allow for face masks to be worn are exempt from this requirement.

Are masks required to visit the Zoo?

Beginning June 29, in accordance with the mayor’s executive order, Zoo guests are required to wear protective face masks in areas where social distancing may not be feasible. This includes all indoor areas (including restrooms), rides, and the bridge to Africa and West Africa. Masks are required for guests 5 and up and strongly recommended for ages 2-4 with close adult supervision. Guests with disabilities or medical conditions that do not allow for face masks to be worn are exempt from this requirement.

Are memberships extended due to the closure?

We know many of you missed out on a couple of months that you could visit the zoo this spring, so we are extending your memberships to allow you a little more time to visit. Memberships that expired March 31, 2020, will now expire May 31, 2020. Memberships that were purchased between April 1, 2019, and April 30, 2020, will be extended for two months. New membership cards will not be mailed out, but you can receive a reprint of your membership card with the correct expiration date when you visit the zoo.

Purchasing or renewing a Friends of the Zoo membership is a great way to support the Zoo while we are closed! Membership not only provides opportunities for spending quality time with your family and connecting with the wonders of nature, it also helps the Zoo care for our 1,700 animals! Memberships also make a great gift, and give the recipient something fun to look forward to this summer!

Am I still able to use my Postcard to Adventure?

Yes, Postcards to Adventure for Jackson and Clay County residents will be accepted, but passholders must still make a reservation to enter the Zoo. April Postcards to Adventure will be honored any weekday in 2020.  July and August Postcards to Adventure will be in mailboxes in mid-June. Please bring your postcard and ID (or piece of mail with your name and address) with your timed ticket for admission at the front entrance.

What is open/closed?  What can I see while at the Zoo?

To assist with social distancing practices and to ensure the safety of our guests, employees, and animals, we have closed some space-restricted and high-touch areas. Stingray Bay, lion indoor viewing and the Snake House are currently closed to the public. All other animal habitats are open. Face masks are required in indoor areas.Pathways around the West Africa section of the Zoo and through Australia and Tiger Trail are one-way traffic.  Daily activities such as animal shows and Zookeeper Chats are temporarily suspended but are available virtually with a QR code you can access with your mobile phone or through our web site at www.kansascityzoo.org/fyi/virtual-chats. Africa Tram, KCZoo Railroad, Endangered Species Carousel and the African Sky Safari are operating daily but may have limited capacity due to physical distancing guidelines. Face masks are required and seats are disinfected between each ride. The Kenyan Cruise is temporarily closed.

Is Kansas City  Zoo canceling camps and educational programs?

As a precautionary measure against the spread of COVID-19, all educational programs and public and private events are canceled through December 31.  If you have questions regarding a refund or a program, please call 816-595-1765.

What about other Zoo events?

Events are being handled on a case-by-case basis.  Before coming to the zoo for a specific event, we recommend checking www.kansascityzoo.org/events for updates.  We will continue to monitor the situation and make adjustments as necessary.

Is food available for purchase?

Food stands are open with extra precautions in place.Multiple food and beverage locations are available with limited menus. Guests are also allowed to bring outside food, drink, and coolers into the Zoo.  Picnic tables have been spaced appropriately. 

Can the animals be impacted by COVID 19?

While the Zoo is closed to the public, our dedicated animal care and animal health teams continue to provide high quality care for the animals daily. As we always do, we are taking every precaution possible to limit the animals’ exposure to human illnesses and vice versa. We remain in constant touch with our state, national and international veterinary networks to monitor updates.

How can I help the Zoo right now?

As a non-profit organization, the Kansas City Zoo relies on funding from tickets, memberships, and program revenue and donations. While we are closed to the public to prevent the spread of COVID-19, our animals still require daily care including food and habitat maintenance. We know that this is a difficult time for everyone but if you can, please consider a financial donation to our Zoo to help us continue to provide amazing care to our more than 1,700 animal residents.

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