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9:30 a.m. - 4 p.m. weekdays; 9:30 a.m. - 5 p.m. weekends. Call 816.513.5800 for more information.
Early morning opening of 8 a.m. begins on Saturday, May 25; opening at 8 a.m. through Labor Day.
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Home > Education Programs > Public Programs > Registration Policies

Registration Policies

Registration Policies for all Education Programs:

  • Program sizes are limited and booked on a first paid, first served basis. Please register early!
  • Pre-registration and pre-payment are required for all programs.
  • A $5 processing fee may be applied to any program changes made after the initial registration, including cancellations, refunds, or date changes.
  • A confirmation letter will be issued upon receipt of your registration.
  • Participants may only register for programs within their age level.

    Cancellation Policies:
    Family, Camp, Scout and Overnight Programs:
  • In the event a participant cancels at least two weeks prior to the program and cannot reschedule for another program, a full refund will be given.
  • Sorry, if a participant cancels less than two weeks prior to the program, we will not be able to offer a refund. However, you will be allowed to reschedule and will be charged an additional $5.00 processing fee.
  • Overnight programs may be cancelled due to severe weather, in which case the Zoo will notify participants of the cancellation four hours prior to the program. If this happens, a full refund will be issued. We will do our best to reschedule in the event of a cancelled program, but rescheduling is not guaranteed.

    School and Zoomobile Programs:
  • Cancellation must be made 1 week prior to the program. Rescheduling depends on availability of dates. Sorry, no refunds, but a rain check may be issued. Remember, payment is due 2 weeks prior to your scheduled program.
  • The Kansas City Zoo reserves the right to cancel a program due to unforeseen circumstances such as weather conditions and/or animal or personnel issues. In the event of a cancellation we will make every effort to schedule an alternate date and time to visit your facility as soon as possible. However, we cannot guarantee availability of make-up dates.

    Golf Cart Tours:
  • 48-hour notice of cancellation is required to receive a 50% refund.
  • Tours may be cancelled due to severe weather. In this event, participants may reschedule or receive a rain check for a future tour.
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